Full service has been restored and a period of stability observed. The incident has been resolved.
Posted Aug 13, 2019 - 12:15 UTC
A fix has been deployed. Services are now being monitored to confirm a return to normal operation.
Posted Aug 13, 2019 - 11:47 UTC
Some customers are experiencing increased latency on our hosted Services. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
Posted Aug 13, 2019 - 11:31 UTC
This incident affected: Hosted Services (PC*MILER Web Services, ALK Maps, PC*MILER Web Services - Route Matrix & Time Window Optimization Services, PC*MILER Web).