Full service has been restored and a period of stability observed. The incident has been resolved.
Posted Oct 30, 2020 - 14:25 UTC
A fix has been implemented and we are monitoring the results.
Posted Oct 30, 2020 - 14:05 UTC
The issue has been identified and a fix is being implemented.
Posted Oct 30, 2020 - 13:14 UTC
Some customers are experiencing increased latency on the Routing Service. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
Posted Oct 30, 2020 - 13:09 UTC
This incident affected: Hosted Services (PC*MILER Web Services, Trimble MAPS (formally ALK Maps), PC*MILER Web Services - Route Matrix & Time Window Optimization Services, PC*MILER Web).