Full service has been restored and a period of stability observed. The incident has been resolved.
Posted May 11, 2020 - 03:24 UTC
A fix has been deployed. Services are now being monitored to confirm a return to normal operation.
Posted May 11, 2020 - 03:10 UTC
Engineers have identified an issue and are working to deploy a fix. If you require immediate assistance, please contact our Support Team.
Posted May 11, 2020 - 01:32 UTC
We are continuing to investigate this issue.
Posted May 11, 2020 - 01:14 UTC
Some customers are experiencing increased latency on the PC*MILER Web Services. We are actively investigating the issue and apologize for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
Posted May 11, 2020 - 01:12 UTC
This incident affected: Hosted Services (PC*MILER Web Services, Trimble MAPS (formally ALK Maps), PC*MILER Web Services - Route Matrix & Time Window Optimization Services).